FACILITYHUB · SCALE TEAM CAPABILITY

Portfolio-level visibility. Store-level action. Know what matters across every facility.

ForeSight365, Act Hub’s predictive intelligence engine, watches every system at every location, all day. FacilityHub brings forward the few sites that need a decision and attaches the next step, so a lean team spends its time on judgment calls, not on screens.

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Every location in one view

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No engineering team required

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Not dashboards. Action.

Location benchmark24 sample locations · lowest score firstLOCATIONTHERMALCOMFORTENERGYOPERATIONSSCOREAustin SouthSouthwest5280667167Nashville GulchSoutheast8493828586Dallas UptownSouthwest8694918388Plano EastSouthwest9287959392Houston HeightsSouthwest9593928892San Antonio WestSouthwest9694939594Low · 90 to 100Medium · 80 to 89High · 70 to 79Critical · under 70Scored continuously by ForeSight365

Sample data for illustration. Figures are examples, not client results.

FORESIGHT365 PREDICTIVE INTELLIGENCE

ForeSight365 does the watching. You make the judgment calls.

Everything in FacilityHub runs on continuous system performance monitoring. That means a high-frequency, continuous stream of equipment performance data from every system, not a snapshot taken every so often. ForeSight365 evaluates that stream every minute of the day, comparing how each system is running to its own history and to similar systems that are operating well.

When behavior shifts, ForeSight365 catches it early, traces it to the likely cause, and explains the correction in plain language. Your team decides what happens next.

What a snapshot missesWalk-in cooler compressor, Restaurant #347Snapshot every 15 minutesLooks normalOnOffEach dot is one reading. Nothing looks wrong.Continuous stream, evaluated by ForeSight365Short cycling caughtOnOff6:10 AM5:005:306:006:307:00Same compressor, same two hours. The snapshot lands on random onand off moments and the drift stays hidden. The stream shows thecycle pattern change at 6:10 AM.

Sample data for illustration. Figures are examples, not client results.

ForeSight365 watches

  • Every system at every location, every minute of the day
  • Each system against its own history and against similar systems that are operating well
  • Short cycling, runtime creep, and slow degradation as they begin
  • The likely cause and the correction, explained in plain language, on the work order

Your team decides

  • Which issue gets attention first
  • Assign the work order and dispatch the right technician
  • Adjust a setpoint or schedule, or let automation keep running
  • Repair or replace, with the data behind the call

MANAGEMENT BY EXCEPTION

Scale Team Capability with Intelligence and Simplicity

Your team does not grow. Its capability does. ForeSight365 keeps watch on every location, and FacilityHub brings forward only the ones that changed, each with the next step attached, so operations leaders spend time solving problems, not looking for them. Sort the portfolio by region, area, brand, or equipment class.

This week’s exceptions

11 of 142 locations need a decision.

The rest are running within expected parameters. ForeSight365 keeps watching them in the background.

Only the sites that changed come forward, each with what changed, the likely cause, and the next step.

Portfolio score

87/100
↑ 2.4 this week

Open work orders

24
↑ 3 this week

Critical alerts

2
Both assigned

Resolved today

18
On track

Priority queueRanked by impact and urgency2 critical1Restaurant #347 · Walk-In Cooler #1Box at 52°F, 14° above setpoint. Compressor short cycling since 6:10 AM. Likely cause: refrigerantloss.ForeSight365CRITICALScore 42/1002Restaurant #298 · RTU-2Stage 2 compressor current trending up for 9 days. Predicted to fail in about 72 hours.ForeSight365CRITICALScore 51/1003Restaurant #112 · RTU-1, DiningComfort score down 3 days running. Stage 1 cycles running about double this unit's normal.ForeSight365HIGHScore 74/1004Restaurant #456 · Site energyUsing 28% more than its digital energy twin says it should. Two RTUs running overnight.ForeSight365HIGHScore 76/1005Restaurant #201 · Exhaust fan motorRuntime creeping up 4 weeks in a row.ForeSight365MEDIUMScore 84/100
Priority queueRanked by impact and urgency2 critical1Restaurant #347 · Walk-In Cooler #1Box at 52°F, 14° above setpoint. Compressorshort cycling since 6:10 AM. Likely cause:refrigerant loss.ForeSight365CRITICALScore 42/1002Restaurant #298 · RTU-2Stage 2 compressor current trending up for 9days. Predicted to fail in about 72 hours.ForeSight365CRITICALScore 51/1003Restaurant #112 · RTU-1, DiningComfort score down 3 days running. Stage 1cycles running about double this unit'snormal.ForeSight365HIGHScore 74/1004Restaurant #456 · Site energyUsing 28% more than its digital energy twinsays it should. Two RTUs running overnight.ForeSight365HIGHScore 76/1005Restaurant #201 · Exhaust fan motorRuntime creeping up 4 weeks in a row.ForeSight365MEDIUMScore 84/100

Sample data for illustration. Figures are examples, not client results.

PORTFOLIO → LOCATION → EQUIPMENT

One click deeper. Every time.

Start at the portfolio. Drill into a region. Land on a facility. Open the equipment. FacilityHub keeps context at every level, down to the live readings.

01 · Portfolio

142 locations, 8 regions

Score87 / 100
Running as expected131
Need a decision11
Assets1,259

02 · Region

Northeast (34 sites)

Regional score83 / 100
Low or medium27
High4
Critical3

03 · Facility

Restaurant #347, NY

Location score42 / 100
Assets on site12
Open work orders3
Trend↓ Falling

04 · Equipment

Walk-In Cooler #1 · live

ForeSight365 diagnosis

What changed: short cycling since 6:10 AM, box climbing about 2°F an hour.

Likely cause: refrigerant loss pattern.

What to do: leak check before adding charge. Work order assigned, technician dispatched.

Sample data for illustration. Figures are examples, not client results.

PERFORMANCE SCORING

Move from Reactive Operations to Predictive Control

Fixes before failures. ForeSight365 scores every asset continuously against how it should be running, so you see what’s running well, what’s drifting, and what needs action before drift becomes failure.

HVAC systems get three scores

ComfortEnergyOperations

Comfort measures whether the space stays where people need it.

Refrigeration systems get three scores

ThermalEnergyOperations

Thermal measures whether product stays at a safe temperature.

Every system gets three scores. Across a site or a portfolio, that gives you four ways to see performance.

Thermal535 refrigeration assets92/100LOWLast 7 days↑ 4.2%
Comfort724 HVAC assets78/100HIGHLast 7 days↓ 1.8%
Energy1,259 assets88/100MEDIUMLast 7 days↑ 7.4%
Operations1,259 assets89/100MEDIUMLast 7 days↑ 5.6%

Filter any view by region, area, brand, equipment type, date, or score band, and save the views you use most.

Sample data for illustration. Figures are examples, not client results.

EQUIPMENT KPIS

The numbers a technician would check, for every unit.

Each KPI comes from the continuous stream, not a monthly report. ForeSight365 compares every one to the unit’s own normal and to similar units, and flags the ones that moved.

There is no limit on seats, so your internal and third-party technicians can open the same KPIs, evaluate the fault, and decide on the right technician and tools before a truck rolls.

RTU-1, Dining · Restaurant #112Carrier 48TC · 12 years · R-410A · last 7 daysAllEnergyCoolingHeatingCompressor cycles/day, stage 146 cyclesAbout double this unit's normal (22) and similarunits (20)Compressor cycles/day, stage 212 cyclesCompressor runtime, stage 16.5 hrsSpace hot hours/day2.3 hrsDining room above setpoint during lunch peakCooling hours/day8.5 hrsHeating hours/day0.5 hrsFan runtime82%Unoccupied fan hours/day3.2 hrsFan running after close, check scheduleTime within setpoint71%Average space temperature73.5°FElectricity cost/day$24.50Energy/day per ton12.1 kWh/tonThis unit's normalFlagged by ForeSight365
RTU-1, Dining · Restaurant #112Carrier 48TC · 12 years · R-410A · 7 daysCompressor cycles/day, stage 146 cyclesAbout double this unit's normal (22) andsimilar units (20)Compressor cycles/day, stage 212 cyclesCompressor runtime, stage 16.5 hrsSpace hot hours/day2.3 hrsDining room above setpoint during lunch peakCooling hours/day8.5 hrsHeating hours/day0.5 hrsFan runtime82%Unoccupied fan hours/day3.2 hrsFan running after close, check scheduleTime within setpoint71%Average space temperature73.5°FElectricity cost/day$24.50Energy/day per ton12.1 kWh/tonThis unit's normalFlagged by ForeSight365

Sample data for illustration. Figures are examples, not client results.

OVERRIDES AND CONTROL

Make the call from anywhere. Automation picks it back up.

When the store needs something different, like a catering event, a late close, or a holiday schedule, adjust setpoints, mode, occupancy, or schedule from FacilityHub. Overrides expire on schedule or reset with one click, and the system goes back to automatic control.

Overrides that end on their own

Set it until close or until a time you choose. Nothing stays stuck in manual.

ForeSight365 keeps watching

An override does not switch monitoring off. Drift is still caught while the system runs your way.

RTU-1, Dining · Restaurant #347Equipment overridesOverride activeHeat setpoint and occupancy are inmanual until 10:00 PM, then return toautomatic control.Reset allSystem modeCoolingAuto controlCool setpoint74°FAuto controlHeat setpoint70°FOverride until10 PMFan modeAutoAuto controlOccupancyOccupiedOverride until10 PMScheduleEnabledAuto control

Sample data for illustration. Figures are examples, not client results.

FACILITYMGR

Ask it the way you’d ask your best facilities manager.

FacilityMGR is the Virtual Manager inside FacilityHub. It keeps the context of where you are in the platform, so you can ask about a store, a system, or a work order in plain language without naming it, and get an answer drawn from your own equipment performance data and work order history, with the next step attached.

ForeSight365 watchesEvery system, all day.
FacilityMGR answersAny question, in plain language.
You decideThe judgment calls stay yours.
FacilityMGRViewing: Restaurant #347Why is the walk-in running warm?WHAT CHANGEDWalk-In Cooler #1 is at 52°F against a 38°F setpoint.ForeSight365 flagged short cycling at 6:10 AM: 18 compressorstarts in the last hour, against a normal of 3 to 4.LIKELY CAUSEThe pattern matches refrigerant loss. Door openings and defrostare normal, so they are not the cause.WHAT TO DOLeak check before adding charge. Move high-risk product to thereach-in until the box is back under 41°F.WO-4471 · Walk-In Cooler #1Created automatically at 6:14 AMAssignedCRITICALViewing: Portfolio · 142 locationsWhich stores need attention today?THE SHORT LIST11 of 142 locations need a decision today. Two are critical, andboth are already assigned.WHAT CHANGEDRestaurant #347 has a walk-in at 52°F with the compressor shortcycling. At Restaurant #298, the RTU-2 stage 2 compressor istrending toward failure in about 72 hours.WHAT TO DOStart with #347 and #298. The other nine can wait for thisweek’s route.Priority queue11 locations ranked by impact and urgencyViewing: Restaurant #298RTU-2 was serviced last week. How is itperforming since then?SINCE THE SERVICEStage 2 compressor current is down 11% and has stopped trendingup. Cycles per day are back to 23, close to the unit's normal of22.WHAT FORESIGHT365 SEESThe predicted failure window has cleared. The unit now scores88, up from 51 before the service.WHAT TO DONothing. ForeSight365 keeps watching, and FacilityMGR will flagthe unit if the current starts to climb again.WO-4402 · RTU-2 serviceClosed, outcome confirmed with equipment dataViewing: Northeast region · 34 sitesShow every open critical work order inthe Northeast region.OPEN AND CRITICALThree. #347 in NY, a walk-in refrigerant loss. #331 in MA, RTU-3with no cooling. #352 in NJ, a reach-in compressor fault.STATUSTwo are assigned with a technician on the way. The third iswaiting on a part, with the ETA noted on the work order.WHAT TO DOCheck #352 first. Its product is already in the walk-in, and thepart is the only thing holding up the repair.Critical work orders · Northeast3 open, ranked by urgencyViewing: Restaurant #112How does RTU-1 compare to similar unitsacross the portfolio?HOW IT COMPARESStage 1 compressor cycles are 46 a day, about double this unit'snormal (22) and similar units (20). Fan runtime is 82%.WHAT IT MEANSThe unit is working harder than its peers to hold the diningroom, and its comfort score has dropped three days running.WHAT TO DOCheck the fan schedule first, since it runs 3.2 hours afterclose. Then inspect the stage 1 condenser coil and economizer.RTU-1 · Compare to similar unitsAdded to the Restaurant #112 work listAsk FacilityMGR about any store, system, or work order

Sample data for illustration. Figures are examples, not client results.

Common Questions

What teams want to know.

What is management by exception?

Management by exception is an operating model where the platform surfaces only the systems that need attention, with the next step attached, and lets stable systems run in the background. A lean team spends its time on judgment and action instead of watching screens. Unlike a dashboard that shows everything at once, management by exception shows what has changed and what to do about it. Not dashboards. Action.

What is the facilities maturity ladder?

The maturity ladder is the progression a facilities operation makes as it gains data: reactive, then preventive, then predictive, then reliability-centered. It is the vocabulary facilities professionals use to describe how advanced an operation is, and the planned-versus-reactive ratio is the metric that tracks movement up it. Most multi-location operators start reactive; Act Hub is how they climb.

What is FacilityHub?

FacilityHub is the portfolio layer of Act Hub. It scores every location on operations, comfort and energy from equipment performance data, then surfaces only the sites that need attention, with the next step attached. Unlike a reporting tool that shows every site at once and leaves the reading to you, FacilityHub answers a narrower question: which locations changed this week, and what should be done about them. Not dashboards. Action.

How does FacilityHub decide which sites need attention?

Each system is measured every minute against how it should be operating under current conditions, not against a fixed threshold. When behavior drifts from that expectation, such as a compressor cycling more often, a runtime creeping up, or an energy profile separating from its twin, the site surfaces with the change described and the likely cause attached. Stable systems stay in the background. The question the platform answers is “what changed,” not “what is the current reading.”

How many locations can one team cover?

Coverage scales with exceptions rather than with sites, so the limiting factor is how many genuine problems a week a team can act on, not how many locations it owns. Operators running several hundred sites work them with small central teams because the platform removes the search step: nobody reviews locations that are running as designed. Adding sites adds exceptions proportionally, not review work.

How is FacilityHub different from a smart building system?

A smart building system automates one building and is bought as a capital project. FacilityHub manages equipment performance across every building in a portfolio and installs wirelessly in days. The comparison operators actually face is not one against the other, it is a smart building system in a handful of flagship sites versus equipment performance data across all of them. FacilityHub is the option that reaches the whole portfolio.

What does FacilityHub measure at each site?

Three scores per site, built from high-frequency equipment performance data: an Operations Score for whether systems are running as designed, a Comfort/Thermal Score for whether the space is holding condition, and an Energy Score for consumption against the digital energy twin. Each score decomposes to the specific system driving it, so a falling number resolves to a named unit rather than a general concern.

Do we have to change how our teams already work?

No. FacilityHub changes what a team knows before it acts, not the workflow it acts through. Existing service vendors, work-order systems and escalation paths stay in place; what changes is that the work order carries a diagnosis and the outcome is confirmed afterward with equipment performance data. Most operators report the first difference as fewer surprise calls, not a new process.

What does ForeSight365 do in FacilityHub?

ForeSight365 is Actuate’s predictive intelligence engine, and it is what does the watching in FacilityHub. It evaluates the continuous stream of equipment performance data from every system, compares how each one is running to its own history and to similar systems that are operating well, and brings forward only the locations where something has changed, with the likely cause and the next step attached. Your team makes the judgment calls. For the full definition, see “What is ForeSight365?” on the Act Hub page.

Does FacilityHub monitor continuously, or take snapshots?

Continuously. FacilityHub runs on continuous system performance monitoring: a high-frequency, continuous stream of equipment performance data that ForeSight365 evaluates every minute of the day. Many monitoring systems capture occasional snapshots, often every 5, 10, or 15 minutes, which can miss short cycling, runtime creep, and slow degradation between readings.

What do the Thermal, Comfort, Energy, and Operations scores measure?

Act Hub scores every system from 0 to 100 on how it is actually performing. Comfort, for HVAC, measures how closely and consistently the system holds the space at the conditions people need. Thermal, for refrigeration, measures whether a walk-in or reach-in holds product at a safe temperature, including how well it recovers after door openings and defrost. Energy measures what the system uses against what its digital energy twin says it should use under the same weather and operating hours. Operations combines the Comfort or Thermal score and the Energy score with the system’s work order history and how often it fails, so it works as the system’s condition score. HVAC systems get Comfort, Energy, and Operations; refrigeration systems get Thermal, Energy, and Operations. Each score band carries a color and a priority: 90 to 100 is green, low priority (good); 80 to 89 is yellow, medium; 70 to 79 is orange, high; and under 70 is red, critical.

What is FacilityMGR?

FacilityMGR is the Virtual Manager inside FacilityHub. Anyone on your team with access can ask it about your locations in plain language, such as which stores need attention today or how a unit has performed since its last service, and get an answer drawn from your own equipment performance data and work order history. FacilityMGR keeps track of where you are in FacilityHub, so a question asked while viewing a store is answered for that store. Work order assignments and notes on field findings live in FacilityMGR, so everyone working an issue sees the same record. For a lean team without a dedicated facilities role, FacilityMGR adds facilities-level expertise without adding headcount. For organizations with facility technicians and leaders, it lets the same team manage more locations with less time and effort. FacilityMGR learns your systems, your people, and their level of expertise, so no one needs to be a data or HVACR expert to use it.

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Portfolio-level clarity.
Delivered in a single view.

See how FacilityHub gives a lean operations team facilities-level expertise behind every decision. Book a walkthrough with the Actuate team.

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